This was one of the worst dealerships that I have dealt with when trying to obtain a lease quote on a new BMW. Ryan Littlefield replied to my online inquiry for a lease quote on a particular vehicle they had. Ryan's offer was nothing short of an insult. When I called him out on it, he miraculously adjusted the amount to a lower, yet still overinflated quote. He then tried the "name your own price" scheme that's more suitable at a Toyota dealership than it is at BMW. After I replied, he never sent a response. The GM of the ...
The service people were attentive and knew their cars inside and out. The work was done quickly and improved the quality of the car overall. Great dealership.
Good deal. Great car. Ordered 2021 X7 and process was painless and car was delivered right on time. Very friendly and helpful sales staff especially Eddie Villaruz.
All was fast and perfect as usual. And upgraded customer area on the second floor very nice to wait for service done. Usually not take long!
Super efficient , excellent service, professional service advisor and great service overall, good follow ups, keeping updates of recommendations, high tech, adoptable to current business settings for safety, convenient and healthy measures and environment pratices.
I came in for service and Caroline Cook assisted me. It took two days to reset the red restraint light. On day two, on my way to I come to pick up my vehicle I got a phone ca and was told I would have to pay $75 for missing screws. She didn't submit that along with the other charges to SilverRock because she said "I can't warranty that". When I arrived at 11am I was presented with a $451 bill. She said she didn't submit it for payment because I said I would try to get reimbursed for it later (I ...
Andrew Kim, was very professional and helpful. He didn’t find anything wrong with my car, although the prompt light is still on. Andrew offered his services should I find something in the future. I went to pick up my car and got a bit disappointed cause my car was not washed as requested.. Andrew apologized for it.
Service as always fantastic. Had a flat tire and towed my car to the dealership to get replaced. Got my car back fixed in a timely manner and done right!
Best customer service experience ever! Super friendly, low pressure, knowleadgeable and a fantastic attitude. Would reccomend this dealership for sure. Also, Meghan my sales rep was beyong exceptional.
Great sales people and service department My previous car and new car from Penske BMW San Diego. Both experiences before and after sales were great.