Customer Reviews

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DealerRater Jul 25, 2021

I so much appreciated the professionalism, courteousness, timeliness and continual updates given regarding the work on my car. The wonderful service and friendllness helped to keep me at peace! Keep up the great work!

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DealerRater Jul 24, 2021

Had my first service last week & Marcelino Soto is an outstanding advisor! Friendly, efficient and answered all my questions/concerns. It was supposed to be just a few hours service, but because there was a recall, Marcelino arranged a loaner for the day, just in case. Very much appreciated! All round excellent customer experience! Thanks so much! :0)

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DealerRater Jul 24, 2021

The service and attention from this dealership and their personnel were quite excellent. I felt like a valued customer. They were thorough in their approach and in their communications with me.

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DealerRater Jul 22, 2021

I just needed a door handle replaced and they had it done in 1 1/2 hour. Very friendly and very helpful. Offered to wash the car but just got it detailed.

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DealerRater Jul 19, 2021

Staff were friendly and very helpful and the service was awesome, I will recommend the BMW San Diego Dealership to others. Thanks to Sam and all the staff.

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DealerRater Jul 18, 2021

My first experience here was terrific. My Service Advisor Chris Levy was excellent, he listened to me and responded in a way that gave me confidence in the dealership.

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DealerRater Jul 18, 2021

Having recently traded in a LEXUS for a BMW this was our first visit to BMW San Diego. Entering the customer waiting area looked like the employee break room at Walmart, stark room, plastic chairs, and white tables. My wife and I had to stand at a service counter while meeting with our knowledgeable a very professional service advisor, David Truesdale. It was uncomfortable and offered no privacy. All the staff we came in contact with very friendly, accommodating, and helpful though.

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DealerRater Jul 14, 2021

Pleasant and courteous service. Longer than expected wait time although there was a waiting area provided and The offer of a service car offered also.

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DealerRater Jul 14, 2021

Excellent service by my assessor Gary James from BMW of San Diego , very professional and knowledgeable regarding the service of my BMW i8. Very helpful.

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DealerRater Jul 12, 2021

Fue una experiencia agradable comprar una unidad nueva en esta Agencia, el profesionalismo y atención en todo momento y en todas las etapas de la compra fueron tales que las siguientes unidades definitivamente esta Agencia será mi primer Opcion, principalmente por la persona que me atendió en todo el proceso mi amigo Shawn Shantiai

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DealerRater Jul 11, 2021

Went to pick up the car and the cashier could not locate the invoice for the repairs. Kept asking for ID, etc. There was a discrepancy in the cost of the service due to an estimate for painting a very small part X 2 that was never relayed to me. Ridiculous that it was $600.00 to paint two plastic pieces, 2” by 10”. It cost us a waisted trip to the dealership until it was worked out internally. Adrian was helpful in getting me the correct, original negotiated price of the service. Thank you Adrian. Not what I would expect at a BMW dealership. ...

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DealerRater Jul 9, 2021

BMW San Diego is the best, the salesperson Chadi haddad was so humble and cooperative, the way I see he works with good attitude and down to earth. Initially I planned to buy Mercedes while my home back I just visited BMW and was looking at the cars outside, meanwhile chadi came and told about BMW 330e and it’s features, I changed my mind to BMW. Good salesperson with leadership skills, understands the customer requirements and works accordingly. Thanks Chadi Haddad and BMW.

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DealerRater Jul 8, 2021

Matt Arsoni and the dealership itself are top notch. The experience was smooth helpful, and overall it didn’t take long to finish everything up.

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DealerRater Jul 4, 2021

Service dept. is excellent! Samuel Ketenjian and Jayson Vale Cruz are top notch! They are friendly, knowledgeable and fast. I would recommend them to others

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DealerRater Jul 3, 2021

Overall purchasing experience was excellent from the initial contact to driving off the lot will a new car. Ryan Littlefield promised an easy and efficient process and he certainly delivered. I highly recommend that you consider BMW San Diego for your next vehicle purchase!

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DealerRater Jul 2, 2021

Great service both while buying a new car and their service dept.

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DealerRater Jul 1, 2021

Jason Balelo is amazing at his job. We are repeat customers for many years and many cars. Every time we go to your dealership and interact with Jason we are beyond impressed and continue to tell everyone that we know about how wonderful this is.

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DealerRater Jul 1, 2021

Dealership was clean and modern, customer waiting areas were nice. My sales associate Martin Barnes was professional and worked hard to get us the best deal.

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DealerRater Jul 1, 2021

My maintenance advisor is always on top of things makes it a lot easier the over all maintenance experience especially the way my maintenance advisor keeps me informed

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DealerRater Jun 30, 2021

Chris Levy was amazing. Personable, knowledgeable and to his word! He made me feel like a family member … He called when car was ready. Excellent service

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DealerRater Jun 30, 2021

Gary S. In the service department is a true professional and it’s always so nice dealing with him when my car is in for service. Remodeled upstairs waiting room makes for an enjoyable experience while waiting, as well. Highly recommend.

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DealerRater Jun 30, 2021

Great fast service but long delay to pick up car . Chris was very helpful and prompt. I hope they are able to get more help by next visit.

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DealerRater Jun 21, 2021

Very satisfied with the service writer and service performed at San Diego BMW

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DealerRater Jun 19, 2021

Brad Lawn is wonderful to work with. He is fast, smart & to the point. The garage was spotless, employees new shirts were impressive. Excellent experience.

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DealerRater Jun 16, 2021

It was my frist time buying a BMW and Mike was super helpful when helping me choose a cpo 3 series. Everyone else was extremely professional and I'm glad I chose BNW of SD!

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DealerRater Jun 14, 2021

Fantastic customer service and genuine knowledge from Sean. He is friendly and informative and I felt he was an honest representative of the BMW company.

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DealerRater Jun 13, 2021

My service advisor Jayson Valecruz always gives great service every time. I had a loaner vehicle and everything went smoothly. Anytime I’m there everyone is very helpful.

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DealerRater Jun 13, 2021

Great service every time I take my car in. Time of service is always efficient and the facilities are great. They are always friendly and make getting a loaner car very easy too.

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DealerRater Jun 12, 2021

Everything was fine and the sales specialist was really great and expert.He gave me good information and that affects my decision to lease a new vehicle from BMW

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DealerRater Jun 12, 2021

Great service and friendly people. The rental department was quick and friendly. The service department was quick and clean. Everyone was so nice and helpful.

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DealerRater Jun 12, 2021

Perfect service and nice staff and really helpful, I will recommend to everyone needs a new car and having great experience with BMW Kearney Mesa

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DealerRater Jun 11, 2021

The dealership service and support was excellent. We enjoyed the shopping experience. The dealership has a friendly staff in a wide selection of vehicles. We look forward to shopping with BMW San Diego again.

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DealerRater Jun 11, 2021

Amazing service Chris was exceptional when he wrote up our BMW, Andrey took very good care of our family’s car to make sure it was safe to be in the road and addressed all the concerns we had with the utmost professionalism. THANK YOU

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DealerRater Jun 9, 2021

Chris levy great as my service advisor. He stayed on top of my service repair and kept in touch with me. Anna was great as the manager

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DealerRater Jun 5, 2021

Arturo provides excellent service. He always has a positive attitude and good honest straightforward information. He consistently goes out of his was to make sure we understand what service is needed. He is responsive and knowledgeable and he keeps us in the loop while our car is being serviced. Although it wasn’t feasible to fix our car this time, when we left the service area we had all the information we need to make a decision about our next steps.

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DealerRater Jun 4, 2021

I'm happy with the service. The person who help me is very professional. I did not wait for long when i checked in. The job was completed as promise on time. I'm totally satisfied. Thanks

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DealerRater Jun 4, 2021

Matt Arsoni is the consummation proffesional. He was, and I cannot say this enough, the most patient person I've ever dealt with. Kind, courteous and most of all, a true gentleman. I would recommend this person to anyoNE with confidence

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DealerRater Jun 3, 2021

Great and prompt service. Art is always helpful, friendly and attentive. Everyone is attentive from the attendant to the inside personnel. I have a great experience every time.

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DealerRater Jun 3, 2021

Mathew was awesome! Very happy with entire experience. I am a return customer and love BMW of San Diego sales experience and the entire staff.

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DealerRater Jun 1, 2021

Good customer service and great staff. Martin and Janine helped us a lot and the process was smooth and quick. Thank you BMW of San Diego!

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DealerRater Jun 1, 2021

Chris (sales) Kevin (used car manager ) great help helped me find the perfect vehicle for me very thank full for there help and attention to detail

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DealerRater Jun 1, 2021

Had the most wonderful experience purchasing my car with Andre - from start to finish, I’ve never felt so comfortable buying a car! Would return again and again - and will recommend to friends!

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DealerRater May 28, 2021

Mike was really helpful, I even told my co worker to look for him when he goes there to look for a new BMW. Just that there's not enough people at that time. We had been going around in the lot for 30 minutes and nobody greeted us. Until I went inside and asked for help.

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DealerRater May 27, 2021

From appointment to finish, Very helpful, Nice service department! Friendly staff, Routine checkup, oil change, Loaner car , few hours later done ! Thank You for your awesomeness!

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DealerRater May 27, 2021

Great service made it easy to bring in may car I for service keep me informed of of the service being done made it easy to pick up my car

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DealerRater May 24, 2021

Service performed in May 2021 was outstanding. Communication was timely and clear, explaining exactly what the status was at each promised point in time. A loaner vehicle was provided and helped fill the gap until the service was completed. Service was completed on time and as expected. I would highly recommend the Service Dept at BMW of San Diego.

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DealerRater May 23, 2021

Meghan and the team made the whole process quick and simple. Everyone was friendly and helpful. Meghan was informative and well versed on the technology and inner workings of the vehicle

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DealerRater May 22, 2021

Chris was very knowledgeable very helpful and he actually followed through and he did help a lot he is an excellent excellent service experience I had with him

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DealerRater May 22, 2021

I have been purchasing & servicing my BMW autos for years and would highly recommend; profession / courteous staff, quality owner autos during service & on-time service... good job!

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DealerRater May 22, 2021

Excellent customer service. Jayson was very helpful even coming in on his day off to help me get the car I wanted. I love my new car and I will recommend San Diego to everyone!

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DealerRater May 18, 2021

Fantastic experience at BMW of San Diego. Sam Ketenjian is the best! Always so helpful, professional & friendly. He provides an excellent customer service and makes sure that you are satisfied with the service. We've moved from Kearny Mesa, but I definitely will continue to go to the BMW of San Diego, Kearny Mesa Rd.

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DealerRater May 17, 2021

The employees are very friendly, courteous, and accommodating especially Jayson Vale Cruz. He makes sure that the client is satisfied with the service before leaving the dealership.

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DealerRater May 14, 2021

I recently visited for my car’s service. Services are pretty quick and staff is very friendly. I would definitely refer friends and family to BMW of Kearney Mesa.

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DealerRater May 14, 2021

Great experience can be found at bmw of San Diego on every visit with the best quality service of all bmw dealers in San diego

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DealerRater May 12, 2021

A fantastic experience. Everyone from management, sales and service were tops. Was in and out no problems. I’d recommend this dealership to buy your BMW at. This should be your first choice before going anywhere else

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DealerRater May 9, 2021

Always very fast and professional. Our advisor, Brad Lawn is excellent. He actually runs in the building to keep his clients from waiting. He is an asset to San Diego BMW.

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DealerRater May 9, 2021

Christian was more than helpful and such a great guy. His customer service was excellent and we definitely left BMW more than satisfied. Me and my girlfriend are so in love with our purchase and can’t thank you enough. Sincerely, Curtis and brandy

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DealerRater May 9, 2021

Service excellence! Thanks to Jim who understood my need for a loaner car and Caroline Cook who facilitated my visit and took care of it like a pro. Thanks!

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DealerRater May 9, 2021

Great. Fast and efficient!!!! The Best in the West in San Diego . SAMUEL R. KETENJIAN Was on top of it and let us know every step of the way.

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DealerRater May 9, 2021

The BMW of San Diego service team is very friendly and helpful. They were able to get my vehicle checked in a timely manner and gave me a loaner so as to not disrupt my day.

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DealerRater May 6, 2021

Chris was very accommodating and answers all my questions. He took time to explain everything. I'm very pleased with his service. Simply the best

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DealerRater May 4, 2021

Customer service was above and beyond by Arturo Esquivel. Quality interaction and great follow up communication. Upstairs waiting area - Great place to work & wait. Coffee options fantastic. Car returned cleaner than dropped off.

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DealerRater May 2, 2021

They were all very friendly and knowledgeable about their vehicles. All my questions were answered and I felt comfortable with purchasing my certified pre owned BMW.

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DealerRater May 1, 2021

Thanks for your kindness, service, and rapidity, I dont have to much to comment. my time there was to short, I am content with servises

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DealerRater May 1, 2021

Proactive communication. Answered all my questions very timely. Friendly & great to work with. Meghan is very knowledgeable as she learned as much as possible about our car before we got it.

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DealerRater May 1, 2021

Dave was terrific! Helpful and very informative... We did have an issue with the loaner, but this was not Dave’s fault. All the best ....

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DealerRater Apr 29, 2021

Everything went like clock work from dropping car off, see service rep, to transport home. Everyone was outstanding. Pickup was easy as well. Keep doing what your doing ✔️

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DealerRater Apr 24, 2021

World class service. Chris Levy (service advisor) is very passionate about his customers and kept me updated on everything that was going on. Very professional

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DealerRater Apr 24, 2021

I was told the back seats were able to fold... the seller lied. They don’t!!! I feel very deceived I locked my keys and couldn’t get to the trunk because of the non-folding back seats. I lf I buy another BMW it won’t be at your place.

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DealerRater Apr 22, 2021

This dealership always goes out of their way to help it’s customers. Art was a huge help this past weekend and ensured my car was taken care of before having to leave town. If it wasn’t for his dedication and utmost professionalism I don’t know what I would have done. Thank you so much!

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DealerRater Apr 22, 2021

The purchase of the vehicle was an excellent experience, Carlos Arias is an excellent sales person very kind and patient. I recommend this BMW location

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DealerRater Apr 19, 2021

Needs to wipe the fingerprints by the driver sides door handles and by the engine hood...Friendly service advisor Mr. Samuel Ketenjian, hope to see him again for my next car service visit..Nice and clean reception lobby...

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DealerRater Apr 19, 2021

Jayson went out of his way to expedite getting my car repaired and always communicated with me every step. It was a very stress free experience!

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DealerRater Apr 18, 2021

Great service from start to finish! Easy to make appointment, fast service, nice staff clean location! Good communication. They listen and understand your concerns. I will always return to BMW of San Diego!

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DealerRater Apr 17, 2021

Great experience, professional loaner cars for scheduled maintanance when a lot of dealers have stopped providing that service. Overall I would go back to this dealership.

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DealerRater Apr 16, 2021

Thank you for all your help. Your service was excellent and very FAST. Many thanks for you kind and efficient service. I have already and will definitely continue to recommend your services to others in the future.

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DealerRater Apr 16, 2021

Excellent customer service from the salesman thank you for taking care of all my interest and understanding my needs , I’m happy with my new X6

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DealerRater Apr 15, 2021

For an excellent customer experience on a previosly owned vehicle, Charles Webb is the person to work with., he made the purchase experience smoothe and easy.

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DealerRater Apr 11, 2021

Meghan was great with all her work. I feel she deserves a ten. The finance department was great. The car I bought was a great deal.

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DealerRater Apr 9, 2021

I am pleased. I always have a pleasant experience. Everybody knows their job and they all do it very well. I highly recommend this dealership.

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DealerRater Apr 7, 2021

I Loved it! Drive from Las Vegas to San Diego to buy a bmw from this dealership. Would absolutely do it again in a heart beat

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DealerRater Apr 4, 2021

Arturo was helpful and very professional. I thought I needed brake pads based on the alert the car gave me and was ready to replace them. Instead, Arturo pointed out there was still enough pad remaining so no need to do that just yet. Wow! Now that's an employee who really knows how to take care of the customer. Thank you!

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DealerRater Apr 3, 2021

Best BMW dealership in SD county. They know how to look after their BMW owners here! I used to go to a dealer further east, but have learned to stay away from them.

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DealerRater Apr 2, 2021

Enjoyed working with Sam Ketenjian and the team at BMW of San Diego. They got my car serviced and got me back on the road as scheduled.

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DealerRater Apr 2, 2021

Super fast and responsive. Free loaner for two day repair. In and out fast at my appointment time. Car finished early and came back really clean. Gary my service advisor was really on top of it.

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DealerRater Apr 2, 2021

Staff and Carlos Garcia made sure to transform the BMW purchase a piece of cake! From beginning to end the purchase process didn't took more than 1 hour!

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DealerRater Apr 2, 2021

Excellent service and timely delivery. The SULEV warranty covered all the expenses as it was expected. The diagnosis also showed some issues with the air conditioning and passenger seat belt that were also covered by exiting BMW recalls.

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DealerRater Apr 2, 2021

Martin was exceptional! They really worked with me to make sure I drove off with the best car in my budget range! Highly recommend them!

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DealerRater Mar 30, 2021

Chris Levy was my assigned service rep and he took great care of my needs. He was very professional, friendly, and knowledgeable. The overall customer service at this BMW was great!

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DealerRater Mar 28, 2021

Always a pleasant experience at BMW of San Diego. I believe that the Penske ownership shows and makes a difference when compared to other dealerships.

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DealerRater Mar 28, 2021

Great customer service, friendly environment, great work. I will recommend BMW of San Diego to my family and friends. I am very satisfied with its the work that was done.

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DealerRater Mar 25, 2021

Welcomed immediately as I arrived. Was provided with a nice new loaner and the best part was that the price was better than a quick oil change service store!

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DealerRater Mar 23, 2021

Staff has been very good and aupportive. answers any question you have. Also, they give a very good feal so no one can deny. good luck

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DealerRater Mar 23, 2021

I went from Mercedes to Audi, and then I graduated to BMW. I have worked with many sales people over the years and I’ve never met anybody as knowledgeable and passionate about the company that they work for. Jovanni was exceptional and a pleasure to work with - I’ll be working with her on my next purchase and recommending all of my peers.

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DealerRater Mar 22, 2021

Always great service and love the staff. They make it so easy and friendly. Andrew our service guy is the best and so is Larry our salesman. Even Ash the sales manager checks on us to make sure we are happy. I

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DealerRater Mar 21, 2021

I pulled right in & was taken care of right away. Loaner car was awesome. Everything was taken care of with good recommendations. Thank you all.

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DealerRater Mar 21, 2021

I have been so pleased with the service CAROLINE Cook has provided me throughout the years. Caroline has always been clear and honest about the services needed and has never tried to up sell me on anything. It’s been great customer service provided by Caroline Cook!

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DealerRater Mar 21, 2021

Excellent service, from Charles, highly recommend BMW of San Diego (Kearny Mesa). Charles assisted us in obtaining two new leases, he answered all of our questions, was very knowledgeable, and patient with us. 10 out of 10 for Charles and BMW of San Diego.

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DealerRater Mar 20, 2021

We just purchased a 2021 BMW X5 M50i. Amir was great. He made our buying experience a pleasure. This was our second BMW purchase in a year. We were tempted to purchase another Brand but Amir’s consistent customer service and attention to us made our final decision to remain a loyal BMW customer.

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DealerRater Jan 31, 2021

Great customer service every time, And very satisfied with the service on my car, I am a customer for years and plan to be for many more

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